SELF-ASSESSMENT OF CHABAHAR FREE ZONE ORG

Abstract

The purpose of this study has been done based on the EFQM organizational Excellence Model to evaluate the self-assessment of performance Chabahar free zone organization. Chabahar Free Zone Organization's staff and experts made statistical population up and sample size obtained from Cochran-Orcutt formula. Data collected were used by questionnaire of organizational excellence model EFQM. In this model the maximum sum of score has been obtained 100 score (500 score enablers and 500 score result), Chabahar Free Zone Organization's obtained 47/158 score in the enabler and 53/149 on the result. Highest percentages of performance satisfaction were 93/64% relate to the result of society and the lowest percentages of performance satisfaction were 94/20 percent related to result of staffs. Most scores that have been obtained related to customer results with 35/69 and lowest score relate to results of the staff with 85/16. Regarding to this study Chabahar free zone organization has been obtained score out of 1000 as total 308 and it was evaluated average in the term of performance.