EFFECT OF EMPLOYEE VOICE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE IN SELECTED DEPOSIT MONEY BANKS IN ENUGU STATE, NIGERIA

Abstract

The study focuses on effect of employee voice management on organizational performance in selected Deposit Money Banks in Enugu State, Nigeria.The study sought to determine the extent to which union voice affect employee performance, ascertain the effect of consultative voice on customer satisfaction, establish the nature of relationship between team briefing and productivity, ascertain the extent to which employee participation in decision making impacts on innovation/creativity in Deposit Money Banks in Enugu state, Nigeria. The study had a population size of 2864, out of which a sample size of 553 was selected using Freund and Williams’s formula at 5% error tolerance and 95% level of confidence. Instrument used for data collection was primarily questionnaire and interview. Out of 553 copies of the questionnaire that were distributed, 502 copies were returned while 51 were not returned. The descriptive survey research design was adopted for the study. The hypotheses were tested using Pearson product moment correlation coefficient and simple linear regression statistical tools. The findings indicated that union voice had a significant positive effect on employee performance in Deposit Money Banks in Enugu state, Nigeria (r = 0.597; t = 23.703; F= 561.823; p < 0.05).Consultative voice positively affected customer satisfaction significantly in Deposit Money Banks in Enugu state, Nigeria (r = 0.729; t = 4.142; F= 17.16; p <0.05). There was a positive relationship between team briefing and productivity in Deposit Money Banks in Enugu state, Nigeria (r =. 645, p = 0.000 <.05).There was a significant positive relationship between employee participation in decision making and innovation/creativity in Deposit Money Banks in Enugu state, Nigeria (r =.528, p = 0. 000 <.05).The study concluded that employee voice improved job behaviors, industrial relations climate, enhanced organizational commitment, and ultimately improved individual and organizational performance. The study recommended organizations should increase the autonomy and empowerment of employees and enhance their skills and incentives, which thereby increase employee motivation, commitment and subsequently organizational performance.