MONITORING SOFTWARE MAINTENANCE PROJECT RISKS USING SINGULAR VALUE DECOMPOSITION

Abstract

Enterprise Systems are the main concern that have busied the organizational project managers. The risks in Enterprise Systems are performed by IT system such as Enterprise Resource Planning (ERP), Customer Requirement Management (CRM), and Product Data Management (PDM). The maintenance of software projects have different features. These include increased complexity and higher project failure rates. This paper present Singular Value Decomposition (SVD) correlated with the traditional risk factor calculations to estimate the software maintenance projects. The study proposed a risk functional model to estimate the Enterprise Systems performance in maintenance phase and the risk effect. The results specify the insufficient expertise and staffing due to software management and organization as the main risk factors in maintenance phase.