MEASUREMENT AND ANALYSIS OF THE LEVEL OF EMOTIONAL INTELLIGENCE IN THE MIDDLE MANAGEMENT OF AN AUTOMOTIVE COMPANY IN MEXICO

Abstract

The middle managers have an essential role in reaching the objectives of the company. Meeting the objectives requires that leaders have an acceptable level of Emotional Intelligence (EI). In the present investigation, the Emotional Intelligence Coefficient (EIC) was measured in 25 employees who occupy the middle managers position in a company from the automotive sector in the city of Puebla. Between 1995 and 1997, the capacity model of the emotional intelligence of Salovey and Mayer (1990) was modified. This modification served to clarify the skills involved and those not involved in this concept. The result of this work was the model of the four branches of Emotional Intelligence of Mayer and Salovey, 1997. The measurement was made using an instrument called MSCEIT (Mayer-Salovey-Caruso Test of Emotional Intelligence). During the research and analysis process, it was determined that two-thirds of the middle managers have aEICin a level of competence (CO); while the remaining third has a level of aspects to develop (AD). In conclusion, it is convenient to take into consideration this study to develop strategies that increase the level of the EIC concerning the obtained result; and gradually bring this group of middle managers to the very competent (VC) level, and finally to expert (EX).